Shift Supervisor

Job Description

How to Apply:

Please send your resume as an email with the location and position you are applying for in the subject line. Alternatively, you can drop off your resume in person. To find location details, visit our Locations page. 

Alta Vista – Ottawa (ON):

Moncton Elmwood – Moncton (NB):

Why Join Us

Do you have a passion for Thrift? Are you motivated, looking for a role with a purpose, and have a desire to make a difference in your local community? We offer a unique way to serve through retail and recycling! Our team members demonstrate our core competencies of collaboration, communication, composure, and being service focused in everything they do. If you are looking to further your career in retail consider joining our team. We offer a competitive total compensation package, extensive leadership development, and personal growth opportunities.

Job Overview

As a Shift Supervisor, you provide assistance to the Store Manager during assigned shifts by coordinating the activities of the store. 

Job Duties

  • • Communicate courteously with guests by telephone, email and face to face, providing excellent guest service
  • • Opening and closing of the store
  • • Issue exchanges, voids, and handle cash register transactions as required
  • • Daily reporting on sales and production
  • • Authorizing payment and return merchandise
  • • Resolve problems as they arise
  • • Supervising the operational staff and volunteers in the absence of Store Management
  • • Provide ongoing training and monitoring of staff
  • • Fulfil various sales and production roles within the store
  • • Comply with all legislative and company policies and procedures adhering to Health and Safety, Operations, and Finance
Skills and Qualifications
  • • A retail enthusiast who is focused on guest service;
  • • Has a minimum grade 10 education with 2-5 years demonstrated retail experience (an equivalent combination of education and experience will be considered);
  • • Familiarity with cash handling, pricing, sorting procedures, product display and promotion guidelines;
  • • Results driven with superior time management skills and the ability to delegate effectively;
  • • Demonstrated trustworthiness and responsibility;
  • • Possess strong written and oral English communication skills (French were required);
  • • Thrive on building relationships;
  • • Proficient with Microsoft Office suite, internet, and familiar with basic office equipment.
  • • The successful candidate will be required to provide a Criminal Record Check satisfactory to the employer.

We provide:

• A passionate fast-paced retail environment where you will be immersed in our operations and service;
• Firsthand experience of the impact of our work in our communities;

What We Offer:

Competitive compensation:

  • • Staff discounts
    • Employer paid RRSPs
    • Vacation (3 weeks/ 6%)
    • Paid sick time
    • The opportunity to learn new skills, job advancement, recognition programs and in-store sales incentives 

You Can Expect:

• To join a hands-on work environment where you will be required to physically move through our operation while adhering to daily goals.
• A schedule based on our operational needs. We are open 7 days a week, including days, evenings and weekends (Please note: Our stores are open for shopping Monday to Saturday and Sundays we are open to receive donations).

As part of our ongoing commitment to ensuring a safe and healthy work environment for all of our employees, CSA approved footwear is required for all Retail and DRC positions within NRO. 

The Salvation Army Thrift Store – National Recycling Operations (NRO) supports the mission of the Salvation Army by generating funds and influencing positively the communities in which it operates. As part of one of Canada’s largest national charitable organizations, we adhere to the core values of Hope, Service, Dignity and Stewardship.  By working with us, you help support The Salvation Army’s programs, services and emergency relief efforts by recycling and selling donated goods.

The Salvation Army will accommodate candidates as required under applicable human rights legislation. If you require a disability-related accommodation during this process, please inform us of your requirements.