Do you have a question about The Salvation Army Thrift Store? Here are some responses to frequently ask questions. If a response to your question is not provided below, please feel free to contact us at: 

1. Who owns or operates The Salvation Army Thrift Store?

The Salvation Army in Canada owns and operates all Salvation Army Thrift Stores and has done so for more than 100 years.  In urban communities across Canada, the majority of Thrift Stores are overseen by The Salvation Army National Recycling Operations (NRO).  Those not operated by NRO are overseen by Salvation Army ministries such as the local church or Family Services unit.

The Salvation Army Thrift Store supports the mission of The Salvation Army in Canada for its communities and social programs by generating funds and making a positive influence. By shopping and donating at The Salvation Army Thrift Store, you help give and support The Salvation Army's programs, services and emergency relief efforts that nurture the capabilities, skills and strengths of our neighbours and friends. By shopping with us, you help to provide dignity and grace to children, families and individuals in your community. 

2. Who do I contact to receive help from The Salvation Army such as food, clothing and household goods?

Please contact The Salvation Army Family Services in your community to find out how they can help you. You can visit The Salvation Army Canada's website for a location near you.

3. How can I donate items? 

The Salvation Army Thrift Store gladly accept donations daily at our Donor Welcome Centres located in each of our Thrift Stores. Donors can drop off their gently used clothing, textiles, housewares, furniture, electronics, toys, media and books, accessories, antiques and collectibles. For more details on donating please visit the "Ways to Give" section of our website.

4. How does the Salvation Army recycle clothing items that are not sold in Thrift Stores?

The Salvation Army Thrift Store often receives donated clothing and textiles that cannot be sold in stores because it is torn, stained and/or overly worn.  The Salvation Army is still able to generate funds from these textile donations and divert them from local landfills by selling them to cloth graders. The cloth graders re-sort the materials; turning some into rags, selling other parts for the fibre content used to make things such as upholstery stuffing and carpet padding, or resells the items overseas.  This results in a win-win situation for the environment and for The Salvation Army as these clothing items stay out of our landfills and generate funds to help our organization provide community programs and services such local food banks, shelters, daycare programs and children's camps.

How does the Salvation Army Help to Divert Waste from Local Landfills?

The Salvation Army Thrift Store has long been an environmental steward and unique provider of care for the planet and those who share it. The recycling of unsellable goods, or parts of goods like scrap metal stripped off an appliance, is a large part of our intake and review process for donations. Unsellable books and shoes are sold by the pound, corrugated cardboard is baled and sold reground and reused, and damaged clothing is baled and sold by the pound as textiles. We also sell plastic, metal and soft toys to recyclers.  The Salvation Army Thrift Store acts as a collection site where consumers and businesses can drop off broken or unwanted electronics. We ensure that all of these unsellable items are recycled ethically to divert more from local landfills.

6. How does The Salvation Army Thrift Store determine the value or price of items?

The Salvation Army Thrift Store takes a variety of factors into account when pricing items for sale. These include quality and condition, seasonality, style, brand name, uniqueness and rarity.  Items that are in superior quality and condition will be priced at a higher price point than those that are in fair to good condition.  The brand recognition or fashionable appeal of an item also helps us to determine the price point. 

7. Does The Salvation Army Thrift Store only sell used items?

The Salvation Army Thrift Store sells gently-used clothing and other household items donated by the public. However, The Salvation Army Thrift Store also receives donations of brand new product including clothing, toys, furniture and other items from businesses. In addition, The Salvation Army Thrift Store offers a line of brand new affordable and high quality mattresses for sale under the Booth Sleep Line. These mattresses are produced by a third-party manufacturer to be sold only at The Salvation Army Thrift Store.