Contact Us

Regional Home Office, Distribution and Recycling Centre
Address: 19733-96th Avenue | Langley, BC, V1M 3C9
Phone: 604.513.8828

Hours of Operation
Monday - Friday: 9AM - 5PM
Saturday: 9AM - 5PM
Sunday: 9AM - 5PM

Donor Welcome Centre Hours:
Monday - Saturday: 9AM - 6PM
Sunday: 9AM - 5PM

Vancouver Island Distribution and Recycling Centre

Address: 104-765 Vanalman Street | Victoria, BC, V8Z 3B8

Hours of Operation
Mon - Fri: 8am - 4:30pm
Sat: 9am - 5:30pm
Sun: 9am - 5:30pm

Guest Services

We want you to feel free to communicate with us. If you're looking for answers, need to solve a problem, have a suggestion, or want to share a concern or compliment, contact Guest Services by:

Phone: 1.855.98.GUEST (1.855.984.8378), Email:

Media Requests:

Contact the Brand Integrity and Communications Department
Phone: 905.825.9208 ext. 200                   

When you call or email, please

  • Identify your topic of interest, contact information and deadline.
  • Ensure our spokespeople are adequately prepared, you may be asked to provide questions in advance.
  • A member of the Brand Integrity and Communications Department will respond in a timely manner.

Journalism students:

We are pleased to help journalism students with school projects and ask that requests are sent by e-mail to Please be sure to include your contact information, your deadline and your proposed questions.

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